FAQs

What happens if an item is damaged or faulty?

There’s nothing worse than something new breaking or not working as it should. Despite rigorous testing, sometimes faulty products do slip through our quality control, or parcels are damaged in transit.

  • If a product is found to be faulty within 30 days of delivery or purchase, we’ll give you a full refund including any postage costs.
  • For items up to 6 months old, we’ll be able to provide a like for like exchange, or a gift card for the full amount paid.
  • For anything over 6 months old that develops a fault, please contact us to discuss the matter, as warranties within this time period may depend on the product purchased. Please also note that faulty items over 6 months old may only be offered partial refunds/exchanges in recognition of product use.

Online customers should contact us through our contact page to return a faulty product.

If you need any advice on what to do, email us. We track all reports of faulty items and use them in quality control checks, and we like to make sure our customers are happy.

How do I return an item bought online that I don’t want?

It’s really important to us that you’re happy with anything you buy fromHenrysgadgets.co.uk.

Unwanted items – FREE returns for up to 30 days!

Because we know most things bought from us are intended as gifts, please feel free to (carefully!) open up any boxes and inspect what you’ve bought. Keep all original packaging, manuals and anything else the package came with together to send back to us, and package it up carefully. We’d also be very grateful if you could grab a (free!) proof of postage receipt from the post office, which will be helpful in case the parcel goes missing or is damaged on its return to me.

  • If you make a return within 14 days of delivery, we’ll completely refund you back to the card or account you used to pay for your order.
  • For items returned between 14 and 30 days from delivery, we’ll provide you with a gift card, which will again include standard delivery costs.
  • Sadly we are unable to accept returns for unwanted items over 30 days from delivery unless faulty; we also cannot accept returns for personalised items, which are exempt from distance selling regulations.

Please be careful with the products we send you; if they’re not in a saleable condition due to the way they’ve been handled, we might not be able to refund you in full and we HATE doing that.

To make a return, just use our contact page if you still have any questions.

Because we know most things bought from us are intended as gifts, please feel free to (carefully!) open up any boxes and inspect what you’ve bought. Keep all original packaging, manuals and anything else the package came with together to send back to us, and package it up carefully. We’d also be very grateful if you could grab a (free!) proof of postage receipt from the post office, which will be helpful in case the parcel goes missing or is damaged on its return to us.

  • If you make a return within 14 days of delivery, we’ll completely refund you back to the card or account you used to pay for your order. We’ll even refund standard delivery costs (though not premium delivery costs), and if you’ve seen something on our site you’d rather buy instead, we make it easy to organise exchanges. Hurrah!
  • For items returned between 14 and 30 days from delivery, we’ll provide you with a gift card, which will again include standard delivery costs.
  • Sadly we are unable to accept returns for unwanted items over 30 days from delivery unless faulty; we also cannot accept returns for personalised items, which are exempt from distance selling regulations.

Please be careful with the products we send you; if they’re not in a saleable condition due to the way they’ve been handled, we might not be able to refund you in full and we HATE doing that.

To make a return, use our contact page if you still have any questions.

How quickly do you deliver in the UK and how much does it cost?

You can now order up to 6:00pm for next day delivery!

Standard Tracked Delivery – £3.99 or FREE for orders over £50: With our standard delivery, your parcel will reach you within 2-5 working days, and is fully tracked to give you piece of mind. Depending on the size, weight, and value of your order, this will either be sent with your normal postie through Royal Mail, or with a courier that may require a signature on delivery.

Click & Collect – £3.99: If you are not going to be at home, or don’t want to wait in for your parcel, you can choose to have it delivered to a local DPD pickup point near you. You’ll get notifications when your parcel is ready to collect and only the best shops have been selected, so you can be sure your parcel is in safe hands. Plus they’ll keep it for 7 days meaning there’s plenty of time for you to collect. If your order is placed before 6:00pm your order should be ready within 24 – 48 hours (Monday to Friday). Further details, including specific store opening times, can be found during the checkout process.

Premium Express Tracked Delivery – £5.99: Via DPD – This delivery option is a tracked and signed for service so you can follow your parcel’s progress right up to your door! If you provide us with your email address and mobile phone number during the checkout process, DPD will email/text you with a 1 hour delivery window so that you don’t have to wait in all day. Orders placed before 4:00pm Monday to Friday will usually be delivered by DPD within one – two working days. This service is only available to UK mainland addresses. Sadly, our Premium delivery is not available to customers with the following postcode prefixes: AB, IM, GY, JE, BT, FK, HS, G83, IV, KA 27-28, KW, PA, PH and ZE.

Saturday Delivery £6.99: Via DPD – Orders placed before 4:00pm Monday to Friday will be delivered by DPD on the following Saturday.  Orders placed after 6:00pm Friday will be delivered a week on Saturday.  This service is only available to UK mainland addresses.

NEW! Sunday Delivery £6.99: Via DPD – Orders placed before 4:00pm Monday to Friday will be delivered on Sunday by DPD so you can make the most out of your weekend! This service is only available to UK mainland addresses.

UK Delivery To: Northern Ireland, The Channel Islands, the Scottish Highlands & Islands & The Isle of Man:

Economy tracked delivery costs £3.99 and our Express service is £14.99

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